Major modules within the Salesforce Communications Cloud

The major modules within the Salesforce Communications Cloud include:

• Marketing Cloud: Marketing Cloud is a platform that allows you to create and manage marketing campaigns across multiple channels. It includes modules for email marketing, social media marketing, mobile marketing, and more.

• Sales Cloud: Sales Cloud is a platform that provides tools for managing your sales pipeline and customer relationships. It includes modules for lead management, opportunity management, account management, and more.

• Service Cloud: Service Cloud is a platform that provides tools for managing customer service interactions. It includes modules for case management, knowledge management, and customer self-service.

• Community Cloud: Community Cloud is a platform that allows you to build online communities for your customers, partners, and employees. It includes modules for discussion forums, knowledge bases, and collaboration tools.

• Pardot: Pardot is a B2B marketing automation platform that helps you automate and streamline your marketing processes. It includes modules for lead generation, lead nurturing, and lead scoring.

• Einstein Analytics: Einstein Analytics is a platform that provides advanced analytics and business intelligence capabilities. It includes modules for data visualization, data exploration, and predictive analytics.

• Social Studio: Social Studio is a platform that allows you to manage your social media presence across multiple channels. It includes modules for social listening, content creation, and social publishing.

• Mobile Studio: Mobile Studio is a platform that allows you to create and manage mobile marketing campaigns. It includes modules for SMS marketing, push notifications, and mobile app analytics.

These modules can be customized and integrated with each other to create a seamless communication experience for your customers.